Return Policy

To ensure your satisfaction, Zasha offers a 30-day easy return policy. If for any reason you are not satisfied, you can return any item in its original condition within 30 days of the date of shipment for a refund or an exchange. Note that custom orders are not returnable, including custom-sizing or special orders.

Prior to returning any item, you must contact Zasha’s returns department by simply completing the RMA form for a Return Merchandise Authorization (RMA) number. Zasha in turn shall provide you written instructions on how to return product. Zasha will provide a full refund or store credit less original shipping and insurance charges for all items received within 30 days of when the items were shipped, provided the items are unworn, unwashed, with all original tags attached, and free of defects.

Items received after 30 days but within 45 days will qualify for store credit only. No returns are accepted after 45 days from the ship date. Original shipping charges are non-refundable. If you receive a defective product, to be eligible for ra return, you must notify us within three (3) days of receiving the product. Zasha shall not be responsible for return shipping charges.

We accept returns for refunds or exchanges on all Zasha Jewelry, with the exception of items that have been worn, or altered or damaged in any way. Items will only be accepted if returned with original packaging documentation, as specified below. Please follow the instructions below to return an order:

  1. Call Zasha customer service toll-free at (866) 927-4248 for a Return Authorization Code.
  2. Package the return in the original shipping carton or a small cardboard shipping box. Please be sure to secure the package with appropriate packing materials, as contents may shift and become damaged n transit.
  3. Include your Return Authorization Code on the Shipping Label and return documentation. If you do not have a Returns Label, please write the Return Authorization Code on the box next to the shipping address.
  4. Ship the item to:

    ZASHA LLC.
    2151 Michelson Drive Suite 170
    Irvine, CA 92612
  5. Ship the item by registered U.S. mail, fully insured for the value of the item.

Please request a return receipt for your records. Note: FedEx will not insure valuable jewelry. Zasha is not responsible for items lost during transit while being returned.

We will notify you once we've received and processed your returned item. If you request a refund, your account will be credited within Ten (10) days of this notification. Please note that any unauthorized, improperly packaged, or non-insured returns will be returned to sender without credit.